Advantage Appliance has been in business for 25 years, where they specialize in repairing, not replacing, all major appliance brands. 

“We are local people helping local families to keep their daily routines with little to no disruption with appliance functioning needs,” says owner Brian Kowal. “That is why our motto is ‘Our service is your advantage.’”

 Many of the staff have been with the company for decades and are considered part of the ‘Team Advantage Family,’ says Kowal. “Family-owned means that everyone here is family (Team Advantage Family) and not just a number. We invest in good people to get the job done right the first time.”

Advantage Appliance’s ‘typical’ customer is someone who does not want to go shopping for new appliances but wants to repair the appliances they have. 

“Someone who cares about Mother Nature and our landfills, someone who wants to save some money because repairs are cheaper than replacements,” says Kowal. “The cost of new appliances has gone through the roof, and we like to keep the old appliances running as long as possible.”

They service all makes and all brand appliances right in the customer’s home. And the Advantage Appliance Parts Department can get any part (that is still available) quickly and at the best possible price. Their parts are original and not after-market parts.

Customer service is a key focus at Advantage Appliance. 

• When a customer calls, they’ll speak to a real person. 

• When they schedule a repair, they’ll receive a confirmation email and text the night before 

• Customers receive a photograph of their technician, so they know who will arrive at their home. 

• Customers can track their technician’s route on the day of service to better gauge when they’ll arrive. 

• All employees are background checked and drug screened.

• They service Whirlpool, Maytag, JennAir, Kitchen Aid, Roper, Kirkland, and Ingles brands. 

• Customers can visit or call the store for help ordering appliance parts which can be delivered to their home.

• All parts and labor are guaranteed for one year. 

Community service is also important to this local business. 

“We have given away several washing machines and dryers in the past,” says Kowal. “In the past, we donated a washer to a needy family that couldn’t afford one, a dryer to a single mom who couldn’t afford to repair it, and a washer to a retired veteran who used to go to the laundromat to wash his clothes.” 

For more information, visit www.advantageappliance.biz (where you can also schedule a service call), call/text 888-532-9355, or watch for the opening of their new location at 447 E. Central St. in Franklin.